Windows Help Desk - Washington, DC - Average Experience
Salary Report
Information Technology Job
Windows
Help Desk
United States Location
Washington - Baltimore
DC - MD - VA - WV
USA Metropolitan Area
Competitive Position® Salary Report
Data Observed 7/1/24 to 6/30/25
Salary Average
$81,433
Experience Requirement
5 Years
Raise +1 Year
$9,707 at 11.92%
Salary and Number of Jobs
About Salary and Jobs
Salary Range :
At required Experience of 5 Years: $81,433 is Salary average; 50% of Jobs pay between $72,536 & $90,329; and, 5% of Jobs top $103,498.
Number of Jobs :
Most Jobs are available closest to the Salary Average.
Fewer Jobs are available at Lower and Higher Salaries.
Salary End Points :
$26,400 = annual salary at $15 per hour working between: 44 weeks at 40 hours a week, to, 52 weeks at 34 hours a week.
$442,461 = annual salary for the highest paying IT Job in the highest paying US City at the Top 2.5% Experience and Top 2.5% Salary.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Top Salaries
| Top Percentile of Job market | Top Salary |
|---|---|
| 2.5% | $107,952 |
| 5% | $103,498 |
| 10% | $98,488 |
| 25% | $90,329 |
| 33% | $87,042 |
| 50% | $81,433 |
Top Percentile of Job Market =
Number of Jobs Above the Top Salary
÷
Number of all Jobs at 5 Years Experience.
Salary Range and Jobs
Percentage of Jobs within Salary Lows and Highs
| Percent of Job Market | Salary Range | |
|---|---|---|
| Low Salary | High Salary | |
| 10% | $79,781 | $83,085 |
| 25% | $77,241 | $85,625 |
| 33% | $75,823 | $87,042 |
| 50% | $72,536 | $90,329 |
| 67% | $68,536 | $94,329 |
| 95% | $54,913 | $107,952 |
Salary Average =
$81,433
Mid Point between each Low/High pair.
Percent of Job Market =
Number of Jobs with Salary between Low/High pair
÷
Number of all Jobs at 5 Years Experience.
Salary and Experience
Salary ±1 Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 4 Years | $69,987 | $11,445 at 16.35% |
| 5 Years | $81,433 | $9,707 at 11.92% |
| 6 Years | $91,140 | $8,428 at 9.25% |
About Salary and Experience
Salary by Year :
Salary increases rapidly in the first years, rises moderately with greater experience and approaches a ceiling with maturity.
Salary Growth Overall :
The increase in Salary average from low to high experience is more than that in the USA IT job market as a whole.
Salary and Experience Range :
Salary average rises with experience: $22,765 at the low experience of 1 Year and 6 Months; $81,433 at the average experience of 5 Years; and, $110,989 at the top experience of 8 Years and 7 Months.
Experience End Points :
0 = Entry Level.
17 Years = Top 2.5% Experience in the IT Job with the highest required experience in the USA.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Salary by Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 2 Years | $38,195 | $17,847 at 46.73% |
| 3 Years | $56,042 | $13,945 at 24.88% |
| 4 Years | $69,987 | $11,446 at 16.35% |
| 5 Years | $81,433 | $9,707 at 11.92% |
| 6 Years | $91,140 | $8,427 at 9.25% |
| 7 Years | $99,567 | $7,447 at 7.48% |
| 8 Years | $107,014 | $6,671 at 6.23% |
Salary and Experience Range
95% of Jobs require Experience between the Low and Top
| Experience | Salary Average | Raise +1 Year | |
|---|---|---|---|
| Low | 1 Year and 6 Months | $22,765 | $24,972 at 109.69% |
| Average | 5 Years | $81,433 | $9,707 at 11.92% |
| Top | 8 Years and 7 Months | $110,989 | $6,289 at 5.67% |
Qualifications
Description
End-user technical support to troubleshoot problems, resolve issues, reconfigure software, install updates and tutor, Microsoft Windows system and application software, is the position's primary responsibility.
Skills
The qualifications of this information technology Job:
- Microsoft Windows OS;
-
- IT Help Desk,
- Desktop Support, Help Desk, Support Analyst, Support Specialist, Technical Support or Information Technology (IT) Technician.
Characteristics
A+ Skills
Additional IT skills requested in some job descriptions:
- Bachelor of Arts/Science Degree,
- 36.1% of job descriptions;
- Desktop PC,
- 91.7% of job descriptions;
- BMC Remedy Service Management Suite,
- 33.3% of job descriptions;
- Printers,
- 50% of job descriptions;
- Mobile,
- 25% of job descriptions;
- Requirement Specification,
- Business Specification, Design Specification, Functional Specification, Requirement Gathering, Requirement Documentation, Requirement Specification, Software Specification, Technical Specification or User Specification,
- 22.2% of job descriptions.
Location
Washington, DC
- Washington, D.C.,
- District of Columbia, Anacostia, Georgetown and Washington DC;
- Maryland,
- Aberdeen, Adelphi, Annapolis, Anne Arundel County, Anne Arundel, Arundel Village, Aspen Hill, Baltimore County, Baltimore, Beltsville, Berwyn Heights, Bethesda, Bladensburg, Bowie, Brighton, Brooklyn Park, Brunswick, Calvert County, Calvert, Calverton, Camp Springs, Capital Heights, Carney, Carroll County, Carroll, Charles County, Cheverly, Chevy Chase, Chillum, Clarksburg, Clinton, Colesville, College Park, Columbia, Coral Heights, Crofton, District Heights, Dundalk, Edgewood, Elk Ridge, Elkridge, Ellicot City, Emory Grove, Essex, Fairland, Forest Heights, Forestville, Fort Meade, Frederick County, Frederick, Gaithersburg, Germantown, Glassmanor, Glen Burnie, Glenarden, Glenn Dale, Greenbelt, Hagerstown, Halethorpe, Halfway, Hanover, Harford County, Harford, Havre de Grace, Hillcrest Heights, Howard County, Hunt Valley, Hyattsville, Joppatown, Kent Village, Kenwood, Kettering, Landover, Langley Park, Lanham, Lansdowne, Largo, Laural, Laurel, Lewisdale, Linthicum, Lochern, Lutherville, Lynne Acres, Manchester, Marley, Middle River, Montgomery County, Montgomery Village, Montpelier, New Carrolton, Oak View, Owings Mills, Oxon Hill, Palmer Park, Parkville, Perry Hall, Pikesville, Potomac, Prince Georges County, Prince Georges, Pumphry, Queen Anne's County, Randallstown, Randolph Hills, Reisterstown, Riverdale, Rockville, Savage, Seabrook, Seat Pleasant, Severn, Severna Park, Silver Spring, South Gate, St. Charles, Suitland, Takoma Park, Taneytown, Thurmont, Timonium, Towson, Upper Marlboro, Waldorf, Washington County, West Edmondale, Westminster, Wheaton, White Oak, Woodlawn and Woodmoor;
- Virginia,
- Alexandria, Annandale, Arlington County, Arlington, Ashburn, Baileys Crossroads, Burke, Centreville, Chantilly, Clarke County, Crystal City, Culpeper County, Culpeper, Dale City, Dulles Corridor, Dulles International Airport, Engleside, Fairfax County, Fairfax, Falls Church, Fauquier, Fort Belvoir, Franconia, Fredericksburg, Front Royal, Groveton, Herndon, Huntington, King George County, Kings Park, Kings Park West, Leesburg, Loudoun County, Loudoun, Manassas Park, Manassas, McLean, North Springfield, Northern Virginia, Oakton, Pimmit Hills, Prince William County, Reston, Rose Hill, Rosslyn, Spotsylvania County, Spotsylvania, Springfield, Stafford County, Stafford, Sterling, Tyson's Corner, Quantico, Vienna, Warren County, Warrenton, Watneswood, West Springfield and Woodbridge;
- West Virginia,
- Berkeley County, Charlestown, Harper's Ferry, Jefferson County, Martinsburg and Ranson.
These locations are all included in the Washington, DC metropolitan area as defined by the U.S. Office of Management and Budget (OMB).