Windows Help Desk - Philadelphia, PA - Average Experience
Salary Report
Information Technology Job
Windows
Help Desk
United States Location
Philadelphia - Wilmington -
- Atlantic City, PA - NJ - DE - MD
USA Metropolitan Area
Competitive Position® Salary Report
Data Observed 7/1/24 to 6/30/25
Salary Average
$88,589
Experience Requirement
5 Years
Raise +1 Year
$12,762 at 14.41%
Salary and Number of Jobs
About Salary and Jobs
Salary Range :
At required Experience of 5 Years: $88,589 is Salary average; 50% of Jobs pay between $78,910 & $98,267; and, 5% of Jobs top $112,594.
Number of Jobs :
Most Jobs are available closest to the Salary Average.
Fewer Jobs are available at Lower and Higher Salaries.
Salary End Points :
$26,400 = annual salary at $15 per hour working between: 44 weeks at 40 hours a week, to, 52 weeks at 34 hours a week.
$442,461 = annual salary for the highest paying IT Job in the highest paying US City at the Top 2.5% Experience and Top 2.5% Salary.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Top Salaries
| Top Percentile of Job market | Top Salary |
|---|---|
| 2.5% | $117,439 |
| 5% | $112,594 |
| 10% | $107,143 |
| 25% | $98,267 |
| 33% | $94,691 |
| 50% | $88,589 |
Top Percentile of Job Market =
Number of Jobs Above the Top Salary
÷
Number of all Jobs at 5 Years Experience.
Salary Range and Jobs
Percentage of Jobs within Salary Lows and Highs
| Percent of Job Market | Salary Range | |
|---|---|---|
| Low Salary | High Salary | |
| 10% | $86,791 | $90,386 |
| 25% | $84,028 | $93,149 |
| 33% | $82,486 | $94,691 |
| 50% | $78,910 | $98,267 |
| 67% | $74,559 | $102,619 |
| 95% | $59,738 | $117,439 |
Salary Average =
$88,589
Mid Point between each Low/High pair.
Percent of Job Market =
Number of Jobs with Salary between Low/High pair
÷
Number of all Jobs at 5 Years Experience.
Salary and Experience
Salary ±1 Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 4 Years | $75,002 | $13,587 at 18.12% |
| 5 Years | $88,589 | $12,762 at 14.41% |
| 6 Years | $101,351 | $12,258 at 12.09% |
About Salary and Experience
Salary by Year :
Salary increases rapidly in the first years, rises vigorously with greater experience and grows robustly into maturity.
Salary Growth Overall :
The increase in Salary average from low to high experience is more than that in the USA IT job market as a whole.
Salary and Experience Range :
Salary average rises with experience: $26,203 at the low experience of 1 Year and 5 Months; $88,589 at the average experience of 5 Years; and, $132,397 at the top experience of 8 Years and 7 Months.
Experience End Points :
0 = Entry Level.
17 Years = Top 2.5% Experience in the IT Job with the highest required experience in the USA.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Salary by Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 2 Years | $41,892 | $18,052 at 43.09% |
| 3 Years | $59,944 | $15,058 at 25.12% |
| 4 Years | $75,002 | $13,587 at 18.12% |
| 5 Years | $88,589 | $12,762 at 14.41% |
| 6 Years | $101,351 | $12,258 at 12.09% |
| 7 Years | $113,609 | $11,933 at 10.50% |
| 8 Years | $125,542 | $11,714 at 9.33% |
Salary and Experience Range
95% of Jobs require Experience between the Low and Top
| Experience | Salary Average | Raise +1 Year | |
|---|---|---|---|
| Low | 1 Year and 5 Months | $26,203 | $23,748 at 90.63% |
| Average | 5 Years | $88,589 | $12,762 at 14.41% |
| Top | 8 Years and 7 Months | $132,397 | $11,619 at 8.78% |
Qualifications
Description
End-user technical support to troubleshoot problems, resolve issues, reconfigure software, install updates and tutor, Microsoft Windows system and application software, is the position's primary responsibility.
Skills
The qualifications of this information technology Job:
- Microsoft Windows OS;
-
- IT Help Desk,
- Desktop Support, Help Desk, Support Analyst, Support Specialist, Technical Support or Information Technology (IT) Technician.
Characteristics
A+ Skills
Additional IT skills requested in some job descriptions:
- Bachelor of Arts/Science Degree,
- 36.1% of job descriptions;
- Desktop PC,
- 91.7% of job descriptions;
- BMC Remedy Service Management Suite,
- 33.3% of job descriptions;
- Printers,
- 50% of job descriptions;
- Mobile,
- 25% of job descriptions;
- Requirement Specification,
- Business Specification, Design Specification, Functional Specification, Requirement Gathering, Requirement Documentation, Requirement Specification, Software Specification, Technical Specification or User Specification,
- 22.2% of job descriptions.
Location
Philadelphia, PA
- Delaware,
- Claymont, Middletown, New Castle County, New Castle, Newark and Wilmington;
- Maryland,
- Cecil County;
- New Jersey,
- Absecon, Almonesson, Atlantic City, Atlantic County, Audubon, Barrington, Bellmawr, Berlin, Blackwood, Bridgeton, Browns Mills, Burlington County, Burlington, Buena, Camden County, Camden, Cape May County, Cape May, Carneys Point, Cherry Hill, Cinnaminson, Clementon, Collingswood, Cumberland County, Deepwater, Delanco, Delran, Dentford, Edgewater Park, Egg Harbor City, Fairview, Gibbstown, Glassboro NJ, Gloucester City, Gloucester County, Grenloch, Haddonfield, Hammonton, Lindenwood, Magnolia, Maple Shade, Marlton, Medford, Merchantsville, Millville, Moorestown, Mount Laurel, National Park, North Wildwood, Palmyra, Paulsboro, Penns Grove, Pennsauken, Pennsville, Pine Hill, Pomona, Rancocas, Riverside, Runnemede, Salem County, Somerdale, South Jersey, Southern New Jersey, Stratford, Swedesboro, Turnersville, Villas, Vineland, West Berlin, Westville, Williamstown, Willingboro, Woodbury Heights and Woodbury;
- Pennsylvania,
- Abington, Ambler, Aston, Bala, Bala Cynwyd, Bensalem, Berwyn, Blue Bell, Bristol, Broomall, Bryn Mawr, Bucks County, Chadds Ford, Cheltenham, Chester County, Chester, Chesterbrook, Clifton Heights, Coatesville, Collegeville, Collingdale, Concordville, Conshohocken, Croydon, Darby, Delaware County, Devon, Downingtown, Doylestown, Drexel Heights, Essington, Exton, Folcroft, Folsom, Fort Washington, Frazer, Glenolden, Glenside, Harleysville, Hatboro, Hatfield, Haverford, Haverton, Horsham, Huntington Valley, Jamison, Jenkintown, Kennett Square, King of Prussia, Kulpsville, Lafayette Hill, Langhorne, Lansdale, Lansdowne, Levittown, Limerick, Malvern, Media, Melrose Park, Merion Station, Montgomery County, New Hope, Newtown, Newtown Square, Norristown, Norwood, Oreland, Paoli, Penn Valley, Penn Wynne, Philadelphia County, Philadelphia, Plymouth Meeting, Pottstown, Prospect Park, Quakertown, Radnor, Richboro, Ridley Park, Roslyn, Sellersville, Sharon Hill, Southampton, Spring House, Springfield, Swarthmore, Tredyffrin, Trevose, Upper Darby, Valley Forge, Villanova, Warminster, Washington Crossing, WaWa, Wayne, West Bristol, West Point, Willow Grove, Woodlyn, Wynnewood, Yardley and Yeadon.
These locations are all included in the Philadelphia, PA metropolitan area as defined by the U.S. Office of Management and Budget (OMB).