Salary Report

Information Technology Job

Windows
Help Desk

United States Location

Hartford
CT
USA Metropolitan Area

Competitive Position® Salary Report

Data Observed 7/1/24 to 6/30/25

Salary Average

$107,300

Experience Requirement

5 Years

Raise +1 Year

$13,123 at 12.23%

User Funded :
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Salary and Number of Jobs

Graph of succeeding salary information

About Salary and Jobs

Salary Range :

At required Experience of 5 Years: $107,300 is Salary average; 50% of Jobs pay between $95,577 & $119,023; and, 5% of Jobs top $136,375.

Number of Jobs :

Most Jobs are available closest to the Salary Average.

Fewer Jobs are available at Lower and Higher Salaries.

Salary End Points :

$26,400 = annual salary at $15 per hour working between: 44 weeks at 40 hours a week, to, 52 weeks at 34 hours a week.

$442,461 = annual salary for the highest paying IT Job in the highest paying US City at the Top 2.5% Experience and Top 2.5% Salary.

Job Market :

Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.

View: and .

Top Salaries

Top Percentile of Job market Top Salary
2.5% $142,244
5% $136,375
10% $129,772
25% $119,023
33% $114,691
50% $107,300
Top Percentile of Job Market =

Number of Jobs Above the Top Salary
÷
Number of all Jobs at 5 Years Experience.

Salary Range and Jobs

Percentage of Jobs within Salary Lows and Highs
Percent of Job Market Salary Range
Low Salary High Salary
10% $105,123 $109,477
25% $101,776 $112,823
33% $99,908 $114,691
50% $95,577 $119,023
67% $90,307 $124,293
95% $72,356 $142,244
Salary Average =

$107,300

Mid Point between each Low/High pair.

Percent of Job Market =

Number of Jobs with Salary between Low/High pair
÷
Number of all Jobs at 5 Years Experience.

= and

Salary and Experience

Graph of succeeding salary information

Salary ±1 Year

Experience Salary Average Raise +1 Year
4 Years $92,848 $14,452 at 15.56%
5 Years $107,300 $13,123 at 12.23%
6 Years $120,423 $12,287 at 10.20%

About Salary and Experience

Salary by Year :

Salary increases rapidly in the first years, rises vigorously with greater experience and grows robustly into maturity.

Salary Growth Overall :

The increase in Salary average from low to high experience is more than that in the USA IT job market as a whole.

Salary and Experience Range :

Salary average rises with experience: $35,006 at the low experience of 1 Year and 4 Months; $107,300 at the average experience of 5 Years; and, $151,090 at the top experience of 8 Years and 7 Months.

Experience End Points :

0 = Entry Level.

17 Years = Top 2.5% Experience in the IT Job with the highest required experience in the USA.

Job Market :

Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.

View: and .

Salary and Experience Range

95% of Jobs require Experience between the Low and Top
Experience Salary Average Raise +1 Year
Low 1 Year and 4 Months $35,006 $27,618 at 78.90%
Average 5 Years $107,300 $13,123 at 12.23%
Top 8 Years and 7 Months $151,090 $11,161 at 7.39%

Qualifications

Description

End-user technical support to troubleshoot problems, resolve issues, reconfigure software, install updates and tutor, Microsoft Windows system and application software, is the position's primary responsibility.

Skills

The qualifications of this information technology Job:
  • Microsoft Windows OS;
  • IT Help Desk,
    Desktop Support, Help Desk, Support Analyst, Support Specialist, Technical Support or Information Technology (IT) Technician.

Characteristics

A+ Skills
Additional IT skills requested in some job descriptions:
Bachelor of Arts/Science Degree,
36.1% of job descriptions;
Desktop PC,
91.7% of job descriptions;
BMC Remedy Service Management Suite,
33.3% of job descriptions;
Printers,
50% of job descriptions;
Mobile,
25% of job descriptions;
Requirement Specification,
Business Specification, Design Specification, Functional Specification, Requirement Gathering, Requirement Documentation, Requirement Specification, Software Specification, Technical Specification or User Specification,
22.2% of job descriptions.

Location

Hartford, CT

Connecticut,
Andover, Ashford, Avon, Barkhamsted, Berlin, Bloomfield, Bolton, Bristol, Burlington, Canton, Chaplin, Colchester, Columbia, Coventry, Cromwell, Durham, East Granby, East Haddam, East Hampton, East Hartford, East Windsor, Ellington, Enfield, Farmington, Glastonbury, Granby, Haddam, Hartford, Harwinton, Hebron, Lebanon, Manchester, Mansfield, Marlborough, Middlefield, Middlesex, Middletown, New Britain, New Hartford, Newington, Plainville, Plymouth, Portland, Rocky Hill, Simsbury, Somers, South Windsor, Southington, Stafford, Suffield, Tolland, Vernon, West Hartford, Wethersfield, Willington, Winchester, Windsor and Windsor Locks.

These locations are all included in the Hartford, CT metropolitan area as defined by the U.S. Office of Management and Budget (OMB).