Windows Help Desk - Chicago, IL - Average Experience
Salary Report
Information Technology Job
Windows
Help Desk
United States Location
Chicago - Gary - Kenosha
IL - IN - WI
USA Metropolitan Area
Competitive Position® Salary Report
Data Observed 7/1/24 to 6/30/25
Salary Average
$92,937
Experience Requirement
5 Years
Raise +1 Year
$11,391 at 12.26%
Salary and Number of Jobs
About Salary and Jobs
Salary Range :
At required Experience of 5 Years: $92,937 is Salary average; 50% of Jobs pay between $82,783 & $103,091; and, 5% of Jobs top $118,120.
Number of Jobs :
Most Jobs are available closest to the Salary Average.
Fewer Jobs are available at Lower and Higher Salaries.
Salary End Points :
$26,400 = annual salary at $15 per hour working between: 44 weeks at 40 hours a week, to, 52 weeks at 34 hours a week.
$442,461 = annual salary for the highest paying IT Job in the highest paying US City at the Top 2.5% Experience and Top 2.5% Salary.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Top Salaries
| Top Percentile of Job market | Top Salary |
|---|---|
| 2.5% | $123,203 |
| 5% | $118,120 |
| 10% | $112,401 |
| 25% | $103,091 |
| 33% | $99,339 |
| 50% | $92,937 |
Top Percentile of Job Market =
Number of Jobs Above the Top Salary
÷
Number of all Jobs at 5 Years Experience.
Salary Range and Jobs
Percentage of Jobs within Salary Lows and Highs
| Percent of Job Market | Salary Range | |
|---|---|---|
| Low Salary | High Salary | |
| 10% | $91,051 | $94,822 |
| 25% | $88,153 | $97,721 |
| 33% | $86,535 | $99,339 |
| 50% | $82,783 | $103,091 |
| 67% | $78,218 | $107,655 |
| 95% | $62,671 | $123,203 |
Salary Average =
$92,937
Mid Point between each Low/High pair.
Percent of Job Market =
Number of Jobs with Salary between Low/High pair
÷
Number of all Jobs at 5 Years Experience.
Salary and Experience
Salary ±1 Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 4 Years | $79,557 | $13,380 at 16.82% |
| 5 Years | $92,937 | $11,391 at 12.26% |
| 6 Years | $104,328 | $9,918 at 9.51% |
About Salary and Experience
Salary by Year :
Salary increases rapidly in the first years, rises moderately with greater experience and approaches a ceiling with maturity.
Salary Growth Overall :
The increase in Salary average from low to high experience is more than that in the USA IT job market as a whole.
Salary and Experience Range :
Salary average rises with experience: $25,248 at the low experience of 1 Year and 4 Months; $92,937 at the average experience of 5 Years; and, $127,722 at the top experience of 8 Years and 7 Months.
Experience End Points :
0 = Entry Level.
17 Years = Top 2.5% Experience in the IT Job with the highest required experience in the USA.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Salary by Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 2 Years | $42,786 | $20,559 at 48.05% |
| 3 Years | $63,345 | $16,212 at 25.59% |
| 4 Years | $79,557 | $13,380 at 16.82% |
| 5 Years | $92,937 | $11,391 at 12.26% |
| 6 Years | $104,328 | $9,918 at 9.51% |
| 7 Years | $114,246 | $8,782 at 7.69% |
| 8 Years | $123,028 | $7,880 at 6.41% |
Salary and Experience Range
95% of Jobs require Experience between the Low and Top
| Experience | Salary Average | Raise +1 Year | |
|---|---|---|---|
| Low | 1 Year and 4 Months | $25,248 | $25,016 at 99.08% |
| Average | 5 Years | $92,937 | $11,391 at 12.26% |
| Top | 8 Years and 7 Months | $127,722 | $7,436 at 5.82% |
Qualifications
Description
End-user technical support to troubleshoot problems, resolve issues, reconfigure software, install updates and tutor, Microsoft Windows system and application software, is the position's primary responsibility.
Skills
The qualifications of this information technology Job:
- Microsoft Windows OS;
-
- IT Help Desk,
- Desktop Support, Help Desk, Support Analyst, Support Specialist, Technical Support or Information Technology (IT) Technician.
Characteristics
A+ Skills
Additional IT skills requested in some job descriptions:
- Bachelor of Arts/Science Degree,
- 36.1% of job descriptions;
- Desktop PC,
- 91.7% of job descriptions;
- BMC Remedy Service Management Suite,
- 33.3% of job descriptions;
- Printers,
- 50% of job descriptions;
- Mobile,
- 25% of job descriptions;
- Requirement Specification,
- Business Specification, Design Specification, Functional Specification, Requirement Gathering, Requirement Documentation, Requirement Specification, Software Specification, Technical Specification or User Specification,
- 22.2% of job descriptions.
Location
Chicago, IL
- Illinois,
- Addison, Arlington Heights, Aurora, Batavia, Barrington, Berwyn, Bollingbrook, Boone, Buffalo Grove, Burbank, Calumet City, Carol Stream, Carpentersville, Chicago Heights, Chicago, Cicero, Cook County, Crystal Lake, De Kalb County, De Kalb, Deerfield, Des Plaines, Downers Grove, DuPage County, East Chicago, Elgin, Elk Grove, Elk Grove Village, Elmhurst, Evanston, Geneva, Glendale Heights, Glenview, Grundy County, Hanover Park, Harvard, Harvey, Highland Park, Hines, Hinsdale, Hoffman Estates, Homewood, Itasca, Joliet, Kane County, Kankakee County, Kendall County, Lake County, Lake Forest, Lansing, Libertyville, Lincolnshire, Lombard, Maywood, McHenry County, Morris, Mount Prospect, Mundelein, Naperville, Niles, Norridge, North Chicago, Northbrook, Oak Brook, Oak Forest, Oak Lawn, Oak Park, Ogle, Orland Park, Palatine, Park Forest, Park Ridge, Plano, Riverside, Riverwoods, Rochelle, Rockford, Rolling, Romeoville, Rosemont, Schaumburg, Schiller Park, Skokie, St Charles, Streamwood, Tinley Park, Vernon Hills, Warrenville, Waukegan, Westchester, Wheaton, Wheeling, Will County, Wilmette, Winebago, Wood Dale and Woodridge;
- Indiana,
- Cedar Lake, Crown Point, East Chicago, Gary, Hammond, Hobart, Lake County, Lake, Merrilvilee, Merrilville, Portage, Porter County, and Valparaiso;
- Wisconsin,
- Kenosha County and Kenosha.
These locations are all included in the Chicago, IL metropolitan area as defined by the U.S. Office of Management and Budget (OMB).