Windows Help Desk - Austin, TX - Average Experience
Salary Report
Information Technology Job
Windows
Help Desk
United States Location
Austin - San Marcos
TX
USA Metropolitan Area
Competitive Position® Salary Report
Data Observed 7/1/24 to 6/30/25
Salary Average
$82,002
Experience Requirement
5 Years
Raise +1 Year
$12,220 at 14.90%
Salary and Number of Jobs
About Salary and Jobs
Salary Range :
At required Experience of 5 Years: $82,002 is Salary average; 50% of Jobs pay between $73,043 & $90,961; and, 5% of Jobs top $104,222.
Number of Jobs :
Most Jobs are available closest to the Salary Average.
Fewer Jobs are available at Lower and Higher Salaries.
Salary End Points :
$26,400 = annual salary at $15 per hour working between: 44 weeks at 40 hours a week, to, 52 weeks at 34 hours a week.
$442,461 = annual salary for the highest paying IT Job in the highest paying US City at the Top 2.5% Experience and Top 2.5% Salary.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Top Salaries
| Top Percentile of Job market | Top Salary |
|---|---|
| 2.5% | $108,707 |
| 5% | $104,222 |
| 10% | $99,176 |
| 25% | $90,961 |
| 33% | $87,651 |
| 50% | $82,002 |
Top Percentile of Job Market =
Number of Jobs Above the Top Salary
÷
Number of all Jobs at 5 Years Experience.
Salary Range and Jobs
Percentage of Jobs within Salary Lows and Highs
| Percent of Job Market | Salary Range | |
|---|---|---|
| Low Salary | High Salary | |
| 10% | $80,338 | $83,666 |
| 25% | $77,781 | $86,223 |
| 33% | $76,353 | $87,651 |
| 50% | $73,043 | $90,961 |
| 67% | $69,015 | $94,989 |
| 95% | $55,297 | $108,707 |
Salary Average =
$82,002
Mid Point between each Low/High pair.
Percent of Job Market =
Number of Jobs with Salary between Low/High pair
÷
Number of all Jobs at 5 Years Experience.
Salary and Experience
Salary ±1 Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 4 Years | $69,076 | $12,926 at 18.71% |
| 5 Years | $82,002 | $12,220 at 14.90% |
| 6 Years | $94,222 | $11,793 at 12.52% |
About Salary and Experience
Salary by Year :
Salary increases rapidly in the first years, rises moderately with greater experience and grows robustly into maturity.
Salary Growth Overall :
The increase in Salary average from low to high experience is more than that in the USA IT job market as a whole.
Salary and Experience Range :
Salary average rises with experience: $23,685 at the low experience of 1 Year and 6 Months; $82,002 at the average experience of 5 Years; and, $124,168 at the top experience of 8 Years and 7 Months.
Experience End Points :
0 = Entry Level.
17 Years = Top 2.5% Experience in the IT Job with the highest required experience in the USA.
Job Market :
Job offers, publicly posted in want ads by employers, were observed and measured from 7/1/24 to 6/30/25.
View: Documentation and Methodology.
Salary by Year
| Experience | Salary Average | Raise +1 Year |
|---|---|---|
| 2 Years | $38,080 | $16,800 at 44.12% |
| 3 Years | $54,880 | $14,196 at 25.87% |
| 4 Years | $69,076 | $12,926 at 18.71% |
| 5 Years | $82,002 | $12,220 at 14.90% |
| 6 Years | $94,222 | $11,793 at 12.52% |
| 7 Years | $106,015 | $11,520 at 10.87% |
| 8 Years | $117,535 | $11,340 at 9.65% |
Salary and Experience Range
95% of Jobs require Experience between the Low and Top
| Experience | Salary Average | Raise +1 Year | |
|---|---|---|---|
| Low | 1 Year and 6 Months | $23,685 | $23,265 at 98.23% |
| Average | 5 Years | $82,002 | $12,220 at 14.90% |
| Top | 8 Years and 7 Months | $124,168 | $11,263 at 9.07% |
Qualifications
Description
End-user technical support to troubleshoot problems, resolve issues, reconfigure software, install updates and tutor, Microsoft Windows system and application software, is the position's primary responsibility.
Skills
The qualifications of this information technology Job:
- Microsoft Windows OS;
-
- IT Help Desk,
- Desktop Support, Help Desk, Support Analyst, Support Specialist, Technical Support or Information Technology (IT) Technician.
Characteristics
A+ Skills
Additional IT skills requested in some job descriptions:
- Bachelor of Arts/Science Degree,
- 36.1% of job descriptions;
- Desktop PC,
- 91.7% of job descriptions;
- BMC Remedy Service Management Suite,
- 33.3% of job descriptions;
- Printers,
- 50% of job descriptions;
- Mobile,
- 25% of job descriptions;
- Requirement Specification,
- Business Specification, Design Specification, Functional Specification, Requirement Gathering, Requirement Documentation, Requirement Specification, Software Specification, Technical Specification or User Specification,
- 22.2% of job descriptions.
Location
Austin, TX
- Texas,
- Austin, Bastrop, Caldwell, Georgetown, Hays, Lockhart, Round Rock, San Marcos, Taylor, Travis and Williamson.
These locations are all included in the Austin, TX metropolitan area as defined by the U.S. Office of Management and Budget (OMB).