Salary Report

Information Technology Job

IT Help Desk Support Center

United States Location

United States of America
Metropolitan Areas

Competitive Position® Salary Report

Salary Average


Experience Requirement

5 Years and 4 Months

Raise +1 Year

$3,843 at 5.21%

Salary and Number of Jobs

Graph of succeeding salary information

About Salary and Jobs

Salary Range :

At required Experience of 5 Years & 4 Months: $73,819 is Salary average; 50% of Jobs pay between $61,468 & $86,170; and, 5% of Jobs top $103,966.

Number of Jobs :

Most Jobs are available closest to the Salary Average.

Fewer Jobs are available at Lower and Higher Salaries.

Salary End Points :

$15,080 = minimum wage annual salary in the USA.

$187,699 = annual salary for the highest paying IT Job in the USA at the Top 2.5% Experience and Top 2.5% Salary.

Top Salaries

Top Percentile of Job market Top Salary
2.5% $109,758
5% $103,966
10% $97,297
25% $86,170
33% $81,705
50% $73,819
Top Percentile of Job Market =

Number of Jobs Above the Top Salary
Number of all Jobs at 5 Years and 4 Months Experience.

Salary Range and Jobs

Percentage of Jobs within Salary Lows and Highs
Percent of Job Market Salary Range
Low Salary High Salary
10% $71,518 $76,120
25% $67,985 $79,653
33% $65,933 $81,705
50% $61,468 $86,170
67% $56,101 $91,537
95% $37,880 $109,758
Salary Average =


Mid Point between each Low/High pair.

Percent of Job Market =

Number of Jobs with Salary between Low/High pair
Number of all Jobs at 5 Years and 4 Months Experience.

= and

Salary and Experience

Graph of succeeding salary information

Salary ±1 Year

Experience Salary Average Raise +1 Year
4 Years and 4 Months $69,314 $4,505 at 6.50%
5 Years and 4 Months $73,819 $3,843 at 5.21%
6 Years and 4 Months $77,662 $3,351 at 4.32%

About Salary and Experience

Salary by Year :

Salary is lowest at entry level, increases rapidly with the first years of experience and approaches a ceiling as experience matures.

Salary and Experience Range :

Salary average rises with experience: $49,451 at the low experience of 1 Year and 6 Months; $73,819 at the average experience of 5 Years and 4 Months; and, $86,226 at the top experience of 9 Years and 2 Months.

Experience End Points :

0 = Entry Level.

11 Years and 1 Month = Top 2.5% Experience in the IT Job with the highest required experience in the USA.

Salary and Experience Range

95% of Jobs require Experience between the Low and Top
Experience Salary Average Raise +1 Year
Low 1 Year and 6 Months $49,451 $8,821 at 17.84%
Average 5 Years and 4 Months $73,819 $3,843 at 5.21%
Top 9 Years and 2 Months $86,226 $2,460 at 2.85%



This position involves leading and managing the Information Technology Help Desk Support Center of a corporation, organization, software company or computer consultancy with a focus on applying computer hardware and software knowledge, skills and experience to develop and maintain a framework for end-user problem resolution, as well as, training and supervising the support staff.


The qualifications of this information technology Job:
Help Desk,
Desktop Support, Help Desk, IT Call Center, IT Customer Support or PC Support;
Project Leader, Project Manager, Supervisor, Team Leader or Technical Lead.


A+ Skills
Additional IT skills and US Cities requested in some job descriptions:
Graduate Degree,
6% of job descriptions,
MA Degree, MS/CE, MS/CS, MS Degree, MS/EE, MS in IT/IS or Phd Degree;
6% of job descriptions,
Enterprise Java Beans (EJB), Java, Java Platform Enterprise Edition (Java EE), Java Platform Micro Edition (Java ME), Java Platform Standard Edition (Java SE), JavaApplet, Java Database Call (JDBC), Java Development Kit (JDK), Java Messaging Service (JMS), Jbuilder, JavaServer Faces (JSF), JSP, Java Swing or Sun Certified Java Programmer;
Microsoft C#,
4% of job descriptions;
11% of job descriptions,
Cisco, Cisco Certified Design Associate (CCDA), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Associate(CCNA), Cisco Certified Network Professional (CCNP), Cisco Catalyst Switch, Cisco IP Phone, Cisco PIX, Cisco Router, Cisco VoIP, CiscoWorks or IOS;
Microsoft Exchange Server,
9% of job descriptions;
3% of job descriptions;
Oracle Database,
4% of job descriptions,
Oracle, Oracle Certified Professional (OCP), Oracle Designer, Oracle Developer, Oracle Financials, Oracle Form, PL|SQL, Oracle Report or Oracle Tools;
Finance Industry,
15% of job descriptions,
Assett Management, Banking, Brokerage, Commodity Trading, Derivative Trading, Equity Trading, Financial, Insurance, Investment, Securities Trading, Stock Market or Wall Street
Business, Company, Corporation, Enterprise, Firm or Industry;
Financial Trading System,
2% of job descriptions,
Bloomberg, MarketData, Trading Application, Trading Platform, Trading Software, Trading Solution or Trading System;
Legal Firm,
5% of job descriptions,
Legal or Law
Business, Company, Corporation, Enterprise, Firm or Industry;
Security Clearance,
3% of job descriptions;
New York-Northern New Jersey-Long Island, NY-NJ-CT-PA,
16% of jobs.


United States of America